In short: cancel any time and retain access through the paid period. A completed-payment refund is reviewed separately based on the reason, service usage and mandatory consumer rights.
1. Scope
This Policy applies to Remorvi purchases from Individual Entrepreneur Ilya Tchantsev, identification number 304722236. The payment provider is identified in checkout and on the receipt. If mandatory law or a Merchant of Record policy gives greater protection, the higher level applies.
2. Subscription cancellation
Cancellation stops future automatic charges. For subscription-capable methods, cancel through bot settings, the management link in the provider receipt, or support. Unlimited remains available through the paid 30-day period.
One-time payments do not auto-renew.
3. Refund eligibility
- duplicate or erroneous charge;
- verified technical failure of a paid feature;
- unused service period after withdrawal, assessed proportionally and based on actual use;
- other cases required by applicable law or approved by the provider.
For a verified duplicate charge or technical failure, we aim to initiate a full refund within 3 business days after verification.
4. No automatic refund
Removing the bot, not using the remaining period, changing your mind after service delivery, or a third-party moderation outcome does not automatically create refund eligibility. Each request is assessed on its facts and mandatory law.
5. How to request
Email support@remorvi.com with your Telegram ID, date, amount, currency, provider, transaction ID and reason. Never send full card details.
For Paddle orders, use the “View receipt” or “Manage subscription” link in the confirmation email, the support route in the receipt, or paddle.net. Paddle reviews the request and, where possible, returns approved funds to the original payment method.
6. Processing time
After approval, timing depends on the provider and bank. Paddle refunds are generally processed within 14 days after approval. A bank may need additional time to display the credit.
7. Mandatory rights
Nothing in this Policy limits non-waivable consumer rights. Where local law requires a different outcome, the law applies.
8. Contact
Questions: support@remorvi.com or +1 786 371 2927.